Jim
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* Customer: "I can't seem to connect to the Internet." * Tech Support: "Ah, right. What operating system are you running?" * Customer: "Netscape." * Tech Support: "No, what version of Windows are you using?" * Customer: "Uhhh...Hewlett Packard?" * Tech Support: "No, Right click on 'My Computer,' and select properties on the menu." * Customer: "Your computer? It's my computer!" * Tech Support: "No sir, I mean the little picture called 'My Computer' on your desktop." * Customer: "I don't see an icon called that on my desktop. I do see one called that on my screen." * Tech Support: "Right, just right click that, and choose Properties from the menu." * Customer: "Right click?" * Tech Support: "Just a moment, sir." (mutes phone) "AAAAAAAARGH."